Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refund policy only applies to damaged upon delivery or wrong item sent. Due to health and safety, any used products cannot be returned for a refund. If there is any issues of concerns, please contact us directly for advice. 

Refunds, Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Change of mind returns will not be accepted. 

To start the return process, please photograph the damaged bottle and email it to admin@redhealer.com.au, prior to posting so we can confirm re-imbursement. You’ll also need the receipt or proof of purchase, if you have purchased the product from an independent store. 

Please note that returns will need to be sent to the following address: 7 Rosemount Ct, Terranora NSW 2486

Shipping costs will be re-imbursed providing you can show post office receipt. 

You can always contact us for any return question at admin@redhealer.com.au.